Customer support
Complaints &
Dispute Resolution
If something has not gone as expected, we want to know. This page explains how you can raise a concern and the steps available to help resolve it.
We want to hear from you
Raising a complaint should be straightforward.
We take customer concerns seriously. If you are unhappy with any aspect of our service, please contact us as soon as possible so that we can understand the issue and work towards an appropriate resolution.
What can you raise?
You can contact us about any concern relating to our service.
Examples may include the following. This list is not intended to limit the matters you can raise with us.
Our service or communication
The handling of your finance enquiry
Information provided to you
Fees or other disclosed costs
The application process
Privacy or handling of personal information
Our process
What happens after you contact us?
We will work through your concern with you and explain the next steps where appropriate.
Contact us
The first step is to contact SK Finance and Home Loans and explain your concern. We will listen to the issue and work with you to understand what happened.
We review your complaint
We will review the information you provide and consider the circumstances of your complaint. We may contact you if we need additional information.
We work towards a resolution
We aim to resolve complaints fairly and efficiently and will communicate the outcome to you in accordance with applicable requirements.
External dispute resolution
If your complaint cannot be resolved through our internal process, you may be able to access an external dispute resolution service, subject to applicable eligibility requirements.
Make a complaint
Contact us directly.
You can raise a complaint by phone or email. When contacting us, it may help to provide your name, contact details, relevant information about the matter and what outcome you are seeking.
External dispute resolution
Australian Financial Complaints Authority
If you are not satisfied with how your complaint has been handled, or it has not been resolved through our internal complaints process, you may be able to take your complaint to the Australian Financial Complaints Authority (AFCA), subject to AFCA's eligibility requirements.
AFCA provides an independent external dispute resolution service for eligible financial complaints. Information about eligibility, how to lodge a complaint and available contact methods should be confirmed directly with AFCA.
Credit Guide
Learn about our role, services, lender panel and important credit information.
Read Credit Guide →Privacy Notice
Understand how information submitted through our website may be handled.
Read Privacy Notice →Contact Us
Have a question or concern? Get in touch with SK Finance and Home Loans.
Contact Us →SK Finance and Home Loans is operated by Santosh Kandel, a Credit Representative 581326 of Buyers Choice Licencing Pty Ltd ACN 626 172 281, Australian Credit Licence 509484.